Return & Refund Policy

At Fanlix.pk, customer satisfaction is important to us. To ensure a fair and transparent claims process, please read the following policy carefully.

Mandatory Unboxing Video

A complete and clear unboxing video is mandatory for all complaints, damaged products, missing items, or incorrect orders.

The unboxing video must:

• Start before opening the parcel.

• Clearly show the shipping label and package condition.

• Record the entire unboxing process without cuts or edits.

Without a valid unboxing video, any complaint, return, replacement, or refund request may not be accepted.

Complaint Time Limit

Customers must report any issue within 12 hours of parcel delivery.

Complaints received after 12 hours of delivery will not be accepted under any circumstances.

Eligible Cases

Returns or replacements may be considered only in the following situations:

• Wrong product received.

• Damaged product received.

• Missing item inside the package.

• Manufacturing defect in the product.

Non-Eligible Cases

Returns, refunds, or exchanges will not be accepted for:

• Change of mind after purchase.

• Damage caused by misuse or mishandling.

• Complaints without an unboxing video.

• Complaints submitted after 12 hours of delivery.

• Products that have been used, altered, or damaged by the customer.

Refund & Replacement Process

Customers must contact our support team with:

• Order number

• Clear unboxing video

• Photos or videos of the issue

After reviewing the complaint, Fanlix.pk may approve:

• Product replacement

• Exchange for the same item

• Refund according to company policy

Approved refunds, if applicable, may take several business days to process.

Final Decision

Fanlix.pk reserves the right to approve or reject any return, replacement, or refund request after reviewing the provided evidence and order details.